Privacy Policy

1. Introduction

OpenDesq Inc. (“OpenDesq,” “Company,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://opendesq.com/ and when you engage with our medical billing, coding, and revenue cycle management services.

OpenDesq Inc. operates exclusively within the United States and serves healthcare providers and medical practices (B2B clients only). We do not market or provide services directly to patients through this website.

2. Information We Collect

A. Information You Provide Directly

We collect business-related personal information when you:

  • Fill out a contact form

  • Request a consultation

  • Call or email us

  • Communicate via SMS

  • Enter into a service agreement

Information collected may include:

  • Full name

  • Practice or business name

  • Job title

  • Email address

  • Phone number

  • Business address

  • Healthcare specialty

  • Any other information voluntarily submitted

We collect only professional, business-related information.

B. Protected Health Information (PHI)

OpenDesq Inc. provides medical billing and coding services to healthcare providers. In the course of providing contracted services, we may process Protected Health Information (PHI).

  • We only access PHI under valid contractual agreements.

  • We execute Business Associate Agreements (BAAs) when required.

  • We implement safeguards aligned with the HIPAA Privacy and Security Rules.

  • We process PHI solely for purposes defined in client agreements.

OpenDesq Inc. does not collect patient medical information directly through website forms.

C. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of visit

  • Referring website

This information is collected through cookies and tracking technologies.

3. Cookies and Tracking Technologies

We use:

  • Google Analytics (to analyze website traffic and performance)

  • Meta (Facebook) Pixel (for advertising and marketing performance measurement)

These tools may collect:

  • IP address

  • Device identifiers

  • Browser behavior

  • Website interaction data

This information helps us improve our services and marketing efforts.

You may disable cookies through your browser settings; however, certain website features may not function properly.

4. How We Use Information

We use collected information to:

  • Respond to inquiries

  • Schedule consultations

  • Provide contracted services

  • Communicate with healthcare practices

  • Improve website functionality

  • Analyze website performance

  • Comply with legal and regulatory requirements

  • Protect against fraud or unauthorized access

We do not sell personal information.

5. How We Share Information

We may share information only:

  • With trusted service providers under confidentiality agreements

  • When legally required by subpoena, court order, or law

  • To protect our legal rights

  • In connection with a merger, acquisition, or business transfer

Important Notice Regarding SMS Data:

SMS consent and phone numbers are not shared with any third parties or affiliates for marketing purposes.

6. SMS Communications Disclosure

OpenDesq Inc. provides appointment reminders and customer support communications via SMS.

If you consent to receive SMS from OpenDesq Inc., you agree to receive appointment reminders, service updates, account notifications, and customer support messages from us. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit https://opendesq.com/privacy-policy/ to see our privacy policy and terms and conditions.

You may opt out at any time by replying STOP.

7. Data Security

OpenDesq Inc. implements administrative, technical, and physical safeguards to protect personal information and healthcare data, including:

  • SSL encrypted data transmission

  • Secure hosting environments

  • Access controls and authentication protocols

  • Role-based access restrictions

  • Employee confidentiality agreements

  • Ongoing staff training on data protection

  • HIPAA-aligned security safeguards

While we implement strong protections, no internet transmission method is 100% secure.

8. Data Retention

We retain information only as long as necessary to:

  • Fulfill service obligations

  • Meet contractual requirements

  • Comply with federal and state laws

  • Resolve disputes

  • Enforce agreements

When data is no longer required, it is securely deleted or anonymized.

9. Your Rights (U.S. Residents)

As a U.S.-based business, we respect your rights to:

  • Request access to your information

  • Request correction of inaccurate information

  • Request deletion of your information (subject to legal obligations)

To exercise these rights, contact:

Email: info@opendesq.com
Phone: +1-267-597-0002

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

11. Children’s Privacy

Our services are intended exclusively for healthcare professionals and business entities. We do not knowingly collect information from individuals under 18 years of age.

12. Accessibility of This Policy

This Privacy Policy is easily accessible:

13. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

14. Contact Information

OpenDesq Inc.
79 W Pickering Bend
Richboro, PA 18954
United States

Email: info@opendesq.com
Phone: +1-267-597-0002
Website: https://opendesq.com/